Ever had one of those rotten days? Where things never seem to fall into place for you? Then as you think its not going to get any better someone comes along and brightens your day. Later as you reflect on the day you realize it was at that point in the day when you met that little ray of sunshine that everything turned around.
Our staff here at Hampton Inn Alexandria Old Town Area South have had several members of our staff stand out in turning someone’s day around. It’s really because Luana Fitzgerald takes their job to heart and connects with out guests even when they are having a bad day! It’s always nice when someone is warm and approachable at work and it really shows in their conversations with guests and Luana exemplifies that on a day in and day out basis.
It’s because of our people that we our guests enjoy coming back repeatedly and being welcomed by name as they come back to our hotel. How many times has business travelers visited other properties repeatedly only to be greeted as if this was their first time? We take pride in our positive attitudes and client recognition and strive to give a wonderful experience back to our guests, no matter what kind of day they are having. Some days are easier than others but with team members like Luana it makes it easier to do.
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